Notice Based on the Law Governing Specific Commercial Transactions
1. Seller: CANOPUS Co., Ltd
2. CEO: Shinichi Usuda
3. Address and other contact information
2-3-16 Takaido Higashi, Suginami - Ku, Tokyo, Japan
Postal code: 168-0072
Phone number: +81-3-3247-0330
4. Order method
Please place your order using the designated form on our website.
5. Payment methods
We accept PayPal or Credit Card payment. Credit Card payment is also used a system of PayPal as a PayPal guest.
6. Payment deadlines
Please make the payment within 7days after your order.
In case we don’t receive the payment within 7days, your order will
be automatically cancelled. You’ll be asked to enter your credit card information or Paypal account information when you place your order. In case the order needs a calculation for shipping charge, You will receive a seprate email for the confirmation and payment. Payment is processed based on the terms and conditions of Paypal.
7. Necessary charges
Paypal handling charge will be added to your total order amount.
Shipping charges will be added as stated separately.
Please contact us via email when you cancel the order. It is possible to cancel your order before we receive your payment.
Since our drum products are built to order and we start manufacturing as soon as your payment is confirmed.
Please note that under no circumstances cancellation can be
accepted after our confirmation of payment.
9. Validity of your order
Your order is valid for 7 days from the date when you placed an
order. In the event no payment is confirmed after 7 days from the date of order, the order will be canceled.
10. Shipping methods
The goods will be shipped by our standard shipping method EMS. However, only when your order exceeds the size and weight limitation of EMS, the goods will be shipped either by DHL or FedEx, selection the most reasonable shipping charges. The shipping cost will be informed to you by a separate email as soon as your order is confirmed.
11. Delivery time
Usually we have all the accessories and hardware in stock.
when your order is limited to accessories and/or hardware, they will
be shipped immediately after the confirmation of your order.
However, please note drums are built to order.
Manufacturing lead time for Oil finish or Wrapping snare drums is two weeks while drum kit is one month after the order confirmation.
Snare drums or drum kit with lacquer finish will require about 6
Upon confirmation of your firm order, your delivery time will be informed to you by a separate email.
12. No Returns Policy
No Returns are acceptable unless due to manufacturing defects
or the delivered goods were found not identical ones as your order.
In case you encounter such case, please inform us by email within 7days after the receipt of the goods. After 7days, no returns will be accepted.