CANOPUS Co.,Ltd reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Site or any part thereof with or without notice. You agree that CANOPUS will not be liable to you or to any third party for any modification, suspension, or discontinuance of the Site.
Please place your order using the designated form on our website.
In case you cannot find a products you are looking for, You may contact us by email.
We accept PayPal or Credit Card payment. Credit Card payment also uses a system of PayPal as a PayPal guest.
Please make the payment within 7days after your order.
In case we don’t receive the payment within 7days, your order will
be automatically cancelled. You’ll be asked to enter your credit card information or Paypal account information when you place your order. In case the order needs a calculation for shipping charge, You will receive a seprate email for the confirmation and payment. Payment is processed based on the terms and conditions of Paypal.
Paypal handling charge(4%) will be added to your total order amount. Shipping charges will be added as stated separately.
Please contact us via email when you cancel the order. It is possible to cancel your order before we receive your payment. Since our drum products are build to order manufacturing and we start manufacturing as soon as your payment is confirmed. Please note that under no circumstances cancellation can be accepted after our confirmation of payment.
Validity of your order
Your order is valid for 7 days from the date when you placed an
order. In the event no payment is confirmed after 7 days from the date of order, the order will be canceled.
The goods will be shipped by EMS as it is our standard methods.
However, in case your order exceed the limit of EMS’s size and
weight, the goods will be shipped either by DHL or by FedEx,
selecting the most reasonable shipping charges.
The shipping cost will be informed to you by separate email as soon as your order is confirmed.
Basically we have accessories and hardware in our stocks. When your order is limited to accessories and/or hardware, they will be shipped immediately after the confirmation of your order. However, please note drums are built to order. Manufacturing lead time for Oil finish or Wrapping snare drums is two weeks while drum kit is one month after the order confirmation. Snare drums or drum kit with lacquer finish will require about 6 weeks. Upon confirmation of your firm order, your delivery time will be informed to you by a separate email.
No Returns Policy
No Returns are acceptable unless due to manufacturing defects
or the delivered goods were found not identical ones as your order.
In case you encounter such case, please inform us by email within 7days after the receipt of the goods. After 7days, no returns will be accepted.
Damages in transit
Insurance is included in the shipment by EMS or DHL. In case you found any damage(s) when you received the product(s), Please inform us in 7days after you received it. You may be requested to inform us the details with photo(s) of the damage(s). You may also be contacted by the shipping company to confirm more details. Please hold the products and packing material just as you received until the insurance was applied.
Range of responsibility
The Company assumes no responsibility for non-fulfillment or delay in fulfillment of product shipping or contract obligations in the event of force majeure, such as war, civil strife, riots, labor disputes,
epidemics, fire, floods, earthquakes, embargos, government order, injunction by Customs or other circumstances beyond the company’s control.
2-3-16, Takaido Higashi, Suginami-Ku, Tokyo, Japan, 168-0072